Refund policy

We want every order from LED & Solar to work out for you. If something isn't right, this page sets out how returns, refunds and faulty items are handled across the whole range, from LED lighting through to solar, off-grid and battery power products.

Your right to return

If you're a consumer and change your mind, you can return most items within 30 days of delivery for a refund, replacement or credit. Goods should come back to us complete, with all parts and original packaging where possible. Bundles have to be returned as a full set; we can't accept or refund individual items out of a bundle.

If you are returning something because you have changed your mind, the cost of return postage is yours to cover and is not refunded. We arrange and pay for collection only when an item is faulty or we sent you the wrong thing.

If you cancel before your order has been despatched, there's no cost to you. Customised products or items made to a specification for a project can't be cancelled once production has started, and a restocking fee will apply if returned.

Business and trade customers are not covered by the 30-day consumer return right, since distance-selling rules don't apply to trade purchases. Trade returns are considered case by case at our discretion.

Returns made after the 30-day window may still be accepted for exchange or credit, but a 15% restocking fee applies to the value of the goods. This applies across both the lighting and solar/power ranges.

Faulty or incorrect items

Please check your delivery as soon as it arrives and let us know straight away if anything is wrong, damaged or missing. If an item is faulty or we've sent the wrong thing, contact us and we will arrange collection ourselves. You should not need to arrange your own courier or post the item back to us.

If you return an item as faulty and our inspection finds it to be in good working order, a fixed fee of £30 applies to cover testing, repackaging and reshipping.

If an item develops a fault within its warranty period, get in touch and we'll arrange for it to be sent back for inspection. Where a repair isn't possible we'll replace or refund it. We can't send a replacement before the faulty item has been returned to us.

How to start a return

Email us with your order number and the reason for the return, using the address that matches what you bought, so it reaches the right team:

• LED and lighting products: sales@ledison-led-lights.co.uk
• Solar, off-grid, battery and inverter products: sales@voltacon.com

We'll confirm the next step, whether that's arranging collection of a faulty item or giving you instructions for returning something you've simply changed your mind about.

Refunds

Once we've received and checked a returned item, refunds are processed within 1 to 5 working days.

Returns address

All returns and collections are handled from our Coventry unit:

Voltacon UK Limited, Unit 5B Paragon Way, Exhall, Coventry CV7 9QS
Phone: 02477 675 575

Delivery charges

Standard mainland UK delivery is £7.99 for a 3 to 5 working day service, across both the lighting and solar/power ranges. Smaller items go out by courier; larger or heavier items, such as panels or batteries, are sent on a pallet.

Liability

Our liability for any item is limited to the price paid for the goods.

Recycling

Voltacon UK Limited is a member of the Recolight compliance scheme, which covers lamps and luminaires within our LED lighting range.